{"xsrfToken":"8ab004913022b484dc63b4885168173f0e279ca2_lout","branding":{"id":"4","key":"sup","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f817c4b6-8724-48d3-9baa-0c17fc428cd9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZmVlYmJmMy05ZmNmLTQ5NWQtOGI0Zi05MjIyNmY3ODkxMjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY4MTdjNGI2LTg3MjQtNDhkMy05YmFhLTBjMTdmYzQyOGNkOSI6WyJyZWFkIl19LCJleHAiOjE3MzIxODM4NzAsIm5iZiI6MTczMjE4MzI3MH0.16MeNasOK0ZiRvr7PGf2DpJMhs1fPOVcIjgBnfKb-RY&client=6feebbf3-9fcf-495d-8b4f-92226f789129&mode=fit","logoId":"f817c4b6-8724-48d3-9baa-0c17fc428cd9","isLogoAvailable":true,"helpCenterTitle":"Welcome to Glacier Support","sharedPortalName":"Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Glacier Support","sharedPortalName":"Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#12141d","helpCenterTitleColor":"#fdfdfd","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"4","key":"sup","projectId":10230,"serviceDeskId":4,"name":"Support","description":"<p>You can raise a Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"84","name":"Cellular (SIM) Technical support","descriptionHtml":"","callToAction":"Cellular (SIM) Technical support","introHtml":"<p>Need help with cellular connectivity, SIM or eSIM setup, configuration, or troubleshooting?</p>","icon":10828,"iconUrl":"https://glaciersec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10828","groups":[10],"key":""},{"id":"80","name":"Data removal","descriptionHtml":"<p>Use this form to request that Glacier delete a specified user account and all its associated data. Please note that your organization's administrator can also fulfill a data removal request.</p>","callToAction":"Data removal","introHtml":"<p>Delete a user account and all associated data.</p>","icon":10826,"iconUrl":"https://glaciersec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10826","groups":[10],"key":""},{"id":"29","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10844,"iconUrl":"https://glaciersec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10844","groups":[10],"key":""},{"id":"30","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10849,"iconUrl":"https://glaciersec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10849","groups":[10],"key":""},{"id":"33","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10853,"iconUrl":"https://glaciersec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10853","groups":[10],"key":""},{"id":"34","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10843,"iconUrl":"https://glaciersec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10843","groups":[10],"key":""},{"id":"28","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10828,"iconUrl":"https://glaciersec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10828","groups":[10],"key":""},{"id":"32","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10835,"iconUrl":"https://glaciersec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10835","groups":[],"key":""}],"reqGroups":[{"id":10,"name":"General"}],"orderMapping":{"10":[28,29,33,30,84,34,80],"12":[29,33,28]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7f4b8fa1-dccb-3ac2-ba99-079737139b2d","appLinkName":"","appLinkUrl":"","spaceKey":"DOC","spaceName":"Glacier Docs","spaceUrl":"","isServer":false},"labels":[],"projectKey":"GLACIER","serviceDeskId":4,"kbLinkDomainURLs":["https://glaciersec.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"GLACIER","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZmVlYmJmMy05ZmNmLTQ5NWQtOGI0Zi05MjIyNmY3ODkxMjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDIzMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxODQ0NzAsIm5iZiI6MTczMjE4MzI3MH0.D3tuIisbMpNZJPxoIMRwriknCIKzymwNWUGilwnzUkQ","targetCollection":"upload-project-10230","endpointUrl":"https://api.media.atlassian.com","clientId":"6feebbf3-9fcf-495d-8b4f-92226f789129","tokenDurationInMins":20}},"reqCreate":{"id":80,"projectId":10230,"form":{"name":"Data removal","descriptionHtml":"<p>Use this form to request that Glacier delete a specified user account and all its associated data. Please note that your organization's administrator can also fulfill a data removal request.</p>","callToAction":"Data removal","intro":"<p>Delete a user account and all associated data.</p>","instructions":"<p>Use this form to request that Glacier delete a specified user account and all its associated data. Please note that your organization's administrator can also fulfill a data removal request.</p>","icon":10826,"iconUrl":"https://glaciersec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10826","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Username","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/80","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/80","calendarParams":{"firstDay":0,"date":"2024-11-21T04:01:10-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7f4b8fa1-dccb-3ac2-ba99-079737139b2d","appLinkName":"","appLinkUrl":"","spaceKey":"DOC","spaceName":"Glacier Docs","spaceUrl":"","isServer":false},"labels":[],"projectKey":"GLACIER","serviceDeskId":4,"kbLinkDomainURLs":["https://glaciersec.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZmVlYmJmMy05ZmNmLTQ5NWQtOGI0Zi05MjIyNmY3ODkxMjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDIzMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxODQ0NzAsIm5iZiI6MTczMjE4MzI3MH0.D3tuIisbMpNZJPxoIMRwriknCIKzymwNWUGilwnzUkQ","targetCollection":"upload-project-10230","endpointUrl":"https://api.media.atlassian.com","clientId":"6feebbf3-9fcf-495d-8b4f-92226f789129","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}